Frequently Asked Questions
What are your hours?
We are open 8 am to 5 pm EST.
What if I have a problem or question about my order?
We take pride in our customer service. Please give us a call at (888) 285-1502, weekdays 8 am to 5 pm EST, or email us at email@example.com.
How quickly will I receive my order?
All our products are in stock and ready to be shipped. Orders are shipped UPS ground within 2-3 business days. Shipping times can vary from 1-5 business days.
How much is shipping? Can I get rush shipping?
Visit our Ordering Information page for shipping costs. Please call (888) 285-1502 for rush shipping options and costs.
Do you accept Purchase Orders?
Yes, we accept purchase orders. Click here if you would like to submit your purchase order through our website. You may also email your purchase order to firstname.lastname@example.org if you prefer. We will acknowledge receipt of the PO and process your order.
Can I receive a price quote?
How do I pay for my order?
There are several ways to pay: when placing your order online, you can pay with a credit card (VISA, MasterCard or American Express). If you are ordering using a purchase order, the invoice will be mailed/emailed and it can then be paid via check, credit card or ACH.
Will I be charged tax?
No, we do not charge tax as we sell exclusively to schools. However, if you are not tax exempt and need to have taxes added to your order, please either submit a purchase order with the applicable taxes shown or contact us to process your order for you. Please have your tax rate percentage available.
How do I set you up as a vendor?
We are happy to fill out a W-9 and any vendor applications needed to set us up as a vendor. Email us at email@example.com to request or send vendor information.
Are you a Sole Source vendor?